Assistant Operational Site Lead - Glasgow

Assistant Operational Site Lead - Glasgow



b-spokes are one of the UK’s largest independent family-run delivery companies.  We provide multi-drop delivery services for market leading brands within our industry, specialising in last mile deliveries in Scotland and the North of England.

We have over 200 vans on the road across Aberdeen; the Central Belt of Scotland and Newcastle. We are looking to recruit a competent and experienced Assistant Operations Lead for our Glasgow Operation.

As the Assistant Operational Site Lead you will assistant the Site Lead with all aspects of running b-spokes Glasgow parcel delivery operation.

The Role – Assistant Operational Lead

Your role will be to assist with:

  • Working with the recruitment team to recruit self-employed drivers
  • Working with our recruitment and fleet teams to deliver training to new drivers ensuring compliance in all areas of operation
  • Managing driver performance, delivering improvements on key customer KPI’s and service levels, ensuring focus and continuous improvement
  • Completing and interrogating daily Stats Sheet
  • Sending regular reports to Management team, in particular timely highlighting of any issues throughout the day on delivery performance – covering daily reporting requirements on rota basis with Site Lead
  • Ensuring Health & Safety procedures are adhered to at all times
  • Ensuring all security procedures are adhered to at all times, including performing regular spot check van inspections
  • Planning and managing delivery capability, particularly at peak times (Christmas)
  • Managing rotas to ensure appropriate cover for deliveries; driver absence, or as necessary during each week
  • Responding to, collecting and communicating customer requirements, communications or queries in a professional manner to the right people at the right time and keeping appropriate records

What We Offer You in Return

  • Full-time position, Monday to Saturday, 45 hours per week
  • Salary £28,000-£30,000 per annum, depending on experience, paid monthly
  • 28 days’ holiday, plus 2 extra days paid leave for b-spokes closure days and your Birthday Bonus Day off
  • Eligible for performance related bonus

What we are looking for from you

You should:
  • Have excellent communication skills
  • Have a very strong knowledge of the Glasgow area
  • Be enthusiastic, with drive and energy
  • Be task focussed, well organised, reliable, and trustworthy
  • Have strong attention to detail
  • Have excellent time management skills with the ability to meet tight timescales
  • Have good people skills and experience of managing people
  • Easily command the respect of the staff you manage
  • Have exceptional customer focus and customer service
  • Have the ability to work effectively as part of a team
  • Driving Licence

Ideally, we are seeking applicants with experience of working in a courier/delivery business, or with a depot / logistics background.

At b-spokes we actively seek to engage a diverse workforce basing our recruitment decisions on candidates’ skills, competencies, personal qualities, values, and experience. We reward and support those that share our values.




We take pride in doing things the right way. Always going the extra mile for our customers and delivery partners. We have created a working environment for our team based on honesty, hard work and mutual respect.

If you think you’ve got the drive it takes support our Glasgow Operation we’d love to hear from you, so please get in touch via  and send us your CV.

Upon receipt of your application if you meet the required criteria our recruitment team will be in touch, after the closing date, to discuss your application.

Closing Date: 19 April 2022

Apply Now

Assistant Operational and Fleet Lead - Glasgow

Going the extra mile

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